Two Decades of Hospitality Technology
DCI Systems was founded on a simple belief: properties deserve a technology partner who shows up, picks up the phone, and stands behind their work. Twenty years later, that belief still drives everything we do.
Built from the Ground Up in Hospitality
DCI Systems was founded in the early 2000s by a team of hospitality technology veterans who saw a gap in the market: properties were being sold complex systems by vendors who disappeared after installation. Service calls went unanswered. Billing was opaque. Guests suffered.
We built DCI Systems to be different. From day one, we focused on long-term relationships over one-time transactions — learning each property's unique needs, staying accessible after the sale, and treating every service call as an opportunity to earn trust.
Today we serve 500+ properties across hotels, multifamily communities, and healthcare facilities. Our team has grown, our technology has evolved, and our service area has expanded — but our commitment to being a true partner hasn't changed.
What drives us
"To make hospitality technology simple, reliable, and human — so property teams can focus on their guests, not their infrastructure."
Reliability First
We design systems to stay up and support teams to respond fast. Downtime isn't acceptable — for your guests or for us.
Honest Partnerships
We tell you what you need, not what's most profitable for us. If a simpler solution fits, that's what we recommend.
Long-Term Thinking
We build relationships, not transactions. Our goal is to be your technology partner for years — not just the vendor who installed the system.
Hospitality Expertise
We've spent two decades in this industry. We understand the operational realities of running a property and design solutions that fit your world.
The people behind DCI
Experienced. Accessible. Accountable.
Our team combines deep hospitality technology expertise with a genuine commitment to service. When you work with DCI Systems, you work with people who care.
David Chen
Founder & CEO
20+ years in hospitality technology. David founded DCI Systems after seeing firsthand how poor vendor support was hurting properties and their guests.
Maria Santos
VP of Operations
Maria oversees every installation and service engagement, ensuring our standards are met on every property we touch.
James Whitfield
Director of Technical Services
James leads our field engineering team and is the architect behind DCI's proactive monitoring and support infrastructure.
Priya Nair
Director of Client Success
Priya manages our long-term client relationships, making sure every property gets the attention and support they deserve.
Let's Work Together
Whether you're upgrading an existing property or building from the ground up, we'd love to learn about your project.